MKUH.IT Service Desk

General

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Bighand 10

• Bighand Go - Android Guide
• Bighand Go - Apple Guide
• BigHand Author - QRG
• Bighand - How to access others Approval folder
• BigHand - How to amend letter to new letter workflow (Author or Assistant)

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FAQ 58

• SBS Login or Password Resets
• How do I order a new toner?
• How do I setup BigHand Go on my mobile phone?
• How do I unlock a patient record in eCare
• What is the Trusts Password Policy?

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MKUH.IT (Remote Access) 2

• How to fix the black screen issue on the Remote Desktop system.
• MKUH.IT Guide

Microsoft 30

• Microsoft 365 Quick Start Guides - Teams, OneNote & OneDrive
• How do I encrypt my email on Outlook app (Desktop)?
• Software Installation - Microsoft Store
• What do the OneDrive icons mean?
• How do I transfer Multi Factor Authentication with Authenticator App on a new mobile phone? (when this is already working on a previous mobile which you still have)

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Smartcards & Imprivata 11

• Where and how can I reset my Smartcard Pin?
• Smartcard - Acceptable ID
• Where and how can I renew my Smartcard Certificates?
• "Problem Reading Smartcard. Please remove & Re-insert"
• How do I enrol my card to use Single Sign On (Imprivata)?

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Communications 11

• IT Events
• Moving from Office 2010 - Office 365
• Planned Maintenance - HP Multi Functional Devices (printers with copiers) - Software Upgrade
• Logging tickets with IT
• Importance of Window Updates

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WOW's 3

• WOW's not powering up or switching on
• Adjusting and Using Drug Carts (WoWs)
• Drug Draw keypads lose power

IT Emergency On-call 1

• IT Emergency On-call

Videos

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Microsoft Videos 6

• MS Teams Overview
• How do I add a shared mailbox on Outlook? (Online)
• Learn more about Outlook on the web
• Microsoft 365 Training Videos
• MKUH MS Online Overview

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