Logging tickets with IT
In June 2020, we introduced the Fresh Service Portal, offering a range of innovative ways to communicate with us.
What’s changing?
We're streamlining the process and no longer accept requests and incident reports via email 📨. Instead, please log these directly on the portal 🖥️ at IT Service Desk Portal. You can do this by initiating a New Service Request from our Service Catalogue or reporting a new IT Incident.
Incident or Service Request? How to know the difference
🛒Service Request: Use this for procuring items or accessing services, like requesting a new starter or ordering hardware.
🚫IT Incident: Report unplanned interruptions such as computer start-up issues, printer jams, or application errors.
Self Help Solutions
Fresh Service includes a built-in Solutions area comprising knowledge base articles, empowering staff and promoting knowledge sharing. Before logging an incident, it's advisable to check the Solutions area for related articles. These articles are updated weekly to address common queries and issues.
📱IT on the Go!
Log, track, update, and close your tickets from any device, providing 24/7 visibility. Access Fresh Service from personal or Trust devices, or utilize the iOS and Android apps for convenience. Some requests are directly routed to the necessary IT team, while solution articles aid in quicker resolutions through self-help.
🎥Video Tutorials
Access our quick overview video tutorials by clicking the images below.
☎️Phone Lines
Our phone lines are manned from 8 am to 5 pm but should be reserved for urgent matters like system outages or clinically impacting issues.
Ext : 87000 / 01908 997000
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Logging tickets with IT - FAQ