Self Service Password Reset(Windows 10 / 11)

1. On the initial log on-screen on an MKUH device, you will see a 'Reset Password' option

2. Enter your email in the box provided and click 'Next'

3. You will need to verify your identity using 2 methods, which could be any of the combinations below;

Text message and a Microsoft Authenticator app prompt
Text message and security questions
Phone call & Microsoft Authenticator app prompt

4. You enter your phone number and then enter the code you receive in the text message

5. Once verified you will choose a second method

6. Once you have chosen a second method and it has been verified you are able to input a new password

7. Enter and confirm your new password** and click Next

** The link to our Password Policy Solution can be found here : What is the Trusts Password Policy?

8. You can now enter your new password on the log-on screen and log in as normal.

Known Issues:

Some staff have reported that they encounter an error like the below, in this instance, please first restart your machine and try again.