Trust Wi-Fi Options - Which one should you use?
MKUH provides Wi-Fi access for patients, visitors, and staff, free of charge and available 24/7. 🌐
Optimised for digital communication, browsing, streaming services, and handling the large volume of data and simultaneous connections needed in a busy hospital environment, our internet operates at ground-breaking speeds of 5 gigabits per second (Gbps)—about 5 times faster than a high-end household fibre connection. 🚀
Which Wi-Fi network should I use? 🤔
MKUH provides several Wi‑Fi networks for different purposes. Using the correct network helps ensure the best performance and security.
MKUH-Wi-Fi
Use this network for:
- Personal devices belonging to staff, patients and visitors
- Trust mobile devices (excluding laptops)
- Personal devices used in hospital accommodation
The following networks are reserved for specific Trust equipment and are not available for personal use:
MKUH-CORP - Trust laptops, PCs and Workstations on Wheels (WoWs).
MKHospital_Clinical - Clinical equipment only.
MKHospital_Voice - Cisco Phones.
MKUH-Mobile - Zebra Devices.
Compatibility
MKUH-Wi‑Fi uses modern wireless standards and operates on the 5 GHz band. Older devices that only support 2.4 GHz may not be able to connect.
The 2.4 GHz band is more prone to interference from other equipment, which can affect performance and reliability. Everyday devices such as microwaves, wireless peripherals and other nearby wireless networks can all contribute to signal interference. By using the 5 GHz band, MKUH can provide a faster and more reliable Wi‑Fi service, particularly in a busy hospital environment where thousands of devices rely on the network every day.
How many devices can the Wi-Fi support? 📊
On any given day, we see over 10,000 unique devices using the Public Wi-Fi service. We have 750+ Access Points* (APs), each capable of supporting more than 100 devices. However, this number can vary depending on the device capabilities and the specific AP.
The Wi-Fi in our area isn't great—How do we report it? ☹️
To report any issues with the Wi-Fi in your area, please submit a ticket. Provide as much detail as possible about the problem you're experiencing.
*AP (Access Point): A device that enables your wireless gadgets to connect to the internet through Wi-Fi. It extends the network's range and provides internet access in different areas.
Linked Articles
How do I enable Wi-Fi Calling on my Trust mobile?