How do I Share my tickets with my colleagues?

Find and view the ticket you would like to share.

Step 1: Select "Share".

Step 2: This action will prompt a dialog box enabling the requester to look for people in the search bar or share the ticket using a public shareable link.

Step 3: Requesters can choose the colleague and hit the share button to share the ticket.

Alternatively, requesters can ‘CC’ required people by using the ‘Add CC’ button.

How do my colleagues access the shared tickets?

If the ticket is shared with other Requesters, they can view it from their portal.

Can I unshare my ticket or SR?

Yes, you can click on the Share button to view the list of people the ticket has been shared with. You can then click on ‘Remove’ next to the person you’d like to stop sharing.

What actions can a shared ticket take?

Once a ticket is shared with a person, they will receive an email notification. If notifications are enabled, they will get incremental notifications too. They can view all the tickets shared with them from the "Shared with me" view. They can view and add a note to the ticket.