Understanding eCARE printing
🤯easier said than done, but here goes....
eCARE printing is divided into different types:
Frontend Printing
➡️Used for patient letters, lists and labels**
➡️Typically uses your default PC printer, unless you initate the automatic printing* by using the 'Synertec Printer'
️Backend printing
➡️Used for encounter-related in-patient printing (e.g. requisitions, wristbands, labels) and letters generated for outpatients.
➡️Some documents are sent for automatic printing*, based on predefined rules (e.g., filtering duplicates, excluding same-day appointments, or formatting specific documents).
➡️Printers are managed within eCARE by the Backoffice team.
*Automatic printing
➡️A service that manages the printing and mailing of some patient letters.
Things to be aware of..
🖥️Frontend Printing & Default Printer Issues
Because some manual Frontend Printing relies on your default PC printer, the printer you see in eCARE may not be what you expect.
Try this first:
1️⃣Log out of eCARE
2️⃣Change the default printer on your PC
2️⃣🅰️You many need to disable this option How to disable "Allow Windows manage my default printer"
3️⃣Log back into eCARE.
Still not working?
Log a ticket Submit an IT Incident ticket (available 24/7/365) or call the IT Service Desk ext. 87000 or 01908 997000 (available Mon-Fri 8am - 5pm). For who to call out of hours, please see : IT Emergency On-call
📢Note: Printers are added to PCs by IT managed groups. Printers should not be added manually to the printer.
We have setup an automated Service Request to speed up the process, simply fill it in, then restart your PC to see the printer. Add Printer (Automation)
⚙️Backend Printing & Missing Printers
Backend Printers are managed by the Backoffice team. If you can't see a printer in eCARE:
1️⃣Check your printer view - See the article 'Searching for eCARE printers' to ensure your printer view is set to 'All', not just 'Favourites'
2️⃣Still missing? Request the printer be added : Add Printer to eCARE Printer drop down List
🔄️Automatic Printing
1️⃣If letters aren't printing automatically in eCARE, request the relevant printer using this form Synertec Printing
🖨️**Label Printing
Due to the paper wastage when printing 24 labels via eCARE Label Qualifier and Face Sheets, we have developed the Patient Label app which allows staff to print a single label and rolled this out to some areas of the trust.
How do I get access?
1️⃣If you already have a single label printer in your Ward / Department, then use this form to be given permission : Patient Label Access
🛒Should you wish to have this rolled out in your area, please contact DigitalSolutions@mkuh.nhs.uk.
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