Planned Change - Citrix Workspace & eCARE Update
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As part of ongoing improvements to system security and performance, we are rolling out an update to Citrix Workspace and the Dragon Medical One Drivers. This update has been gradually deployed across the Trust since February.
🔐 Why are we doing this?
The current version of Citrix has a known vulnerability. The latest version, includes important security patches and enhancements. Updating ensures your system stays protected and compatible with key services like eCARE.
Additionally, this update includes improvements to screen resolution when using a smartcard in eCARE, based on a solution provided by Oracle Health.
You can read more here: 👉 Citrix Workspace App – Increasing Resolution in eCARE
💻 What will happen on my device?
When the new version reaches your device:
If you're using eCARE at the time: You’ll see a prompt asking if you'd like to install now or defer the update. You can only defer the update a few times, before it will force install.
If you're not using eCARE: The update will install silently in the background with no disruption.
During installation, you will not be able to use eCARE temporarily, so please plan accordingly if prompted.
Please see this article for the Software Installs - Do's and Don'ts - this article explains why its important to not interrupt the install or restart the device whilst its taking place.