Unlocking the Power of Self Service at MKUH

Here at MKUH, we’ve made it easier than ever to manage your own IT needs with a variety of self-service options. No more waiting in line or being placed on hold. Whether you need to reset your password, unlock your Smartcard, or manage your Electronic Staff Record (ESR), we’ve got you covered. Let’s dive into the key self-service tools at your fingertips:

1. Self-Service Password Reset 🔐

Forget remembering those long passwords! If you need to update your password, our Self-Service Password Reset tool can help you quickly regain access.

How It Works:

If you're using a Trust device (Windows 10 or 11), follow the steps in our guide: Self-Service Password Reset on Trust Devices.
If you’re working remotely, you can use the web-based portal to reset your password: Self-Service Password Reset Using Web Portal.
Just need an unlock, you are in luck 🍀 How to unlock your PC logon account....

Benefits:

Quick and easy: Reset your password anytime without needing to contact IT.
Accessible from anywhere: Reset your password from any device, whether you’re at home or in the office.

2. Smartcard PIN Reset ⌨️

Need to reset your Smartcard PIN? We’ve streamlined the process for you with NHS England’s user-friendly Smartcard PIN reset tool.

How It Works:

Simply follow the step-by-step instructions in this guide to reset your Smartcard PIN: Smartcard PIN Reset.

Benefits:

Instant access: No waiting for help—regain Smartcard access right away.
Easy to use: Follow the guide to securely reset your PIN in just a few steps.

3. ESR Password Reset (Electronic Staff Record) 💻

Managing your own records is essential, but sometimes that pesky ESR password can cause issues. Our ESR Password Reset tool ensures you can quickly get back into the system and manage your staff record whenever you need to.

How It Works:

Use our dedicated guide to reset your ESR password: ESR Password Reset.

Benefits:

Manage your pay slips, annual leave, and training records with ease.
The tool ensures you're not locked out of essential personal records for long.

4.Freshservice

Freshservice’s is designed to give you the power to manage your own IT needs anytime, anywhere. Whether you need to report an IT Incident, request access to a new application, or track the status of your tickets, Freshservice’s intuitive interface makes the process seamless.

Here’s what you can do :

Log, track, share, update, and close tickets 📝 from any device, ensuring full visibility 24/7.
Resolve issues quickly by accessing guides and solutions from our knowledge base MKUH Solutions
Submit requests for new services like hardware or software, right from the portal.

Available on both desktop and mobile, the Freshservice portal brings IT support to your fingertips, helping you get back to work faster.

Psst : you are reading this in Freshservice now, so why not take a look around.

💡Tip: Use the search field to find solutions, services etc.

FAQ - Logging Tickets on Fresh Service
Logging tickets with IT

Why Use Self-Service? 📲

It's quick and simple and available 24/7; now all you need to do is sit back and imagine what you could do with all that extra time.

A trip to Costa coffee or subway?☕🥖
Enjoy your well-earned lunch break? 🥪
Get some fresh air and enjoy the great British weather? 🌦️

Available 24/7: No matter the time or place, you can reset your passwords or Smartcard PIN without delay.
Faster resolutions: Get back to work quickly without having to wait for IT support.
Secure: All self-service tools follow the highest standards of security to keep your information safe.

Need Further Assistance? 🤙

While our self-service tools are designed for ease and convenience, our IT Service Desk team is always here to help with more complex queries. But why not give self-service a try and save time?

Start using these self-service options today to take control of your IT needs!